Complaints and Suggestions
At Light Dimensions Co., we are committed to providing an exceptional customer experience. In accordance with the Saudi E-Commerce Law, we provide clear procedures for handling complaints and suggestions:
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How to File a Complaint: Customers can submit complaints via our official email or through the "Contact Us" form on our website.
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Required Information: Please include your order number, a description of the issue, and any relevant photos to expedite the process.
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Response Time: We aim to respond to all complaints and inquiries within (3) business days of receipt.
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Data Security: In the event of a data breach, the company is committed to notifying affected customers and relevant authorities within (3) days of discovery.
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